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Monday, December 03, 2007

Hmmm, Coincidence, I think not

Got a CRITICAL UPDATE from HP today. Looky, Looky:

HP Pavilion dv6000/dv9000 and Compaq Presario V6000 Series Notebook PCs - HP Limited Warranty Service Enhancement

HP has identified a hardware issue with certain HP Pavilion dv6000, HP Pavilion dv9000 and Compaq Presario V6000 series notebook PCs.
If you own an HP Pavilion dv6000, HP Pavilion dv9000 or Compaq Presario V6000 series computer that meets the product criteria listed below and experiences one or more of the symptoms listed below, contact HP to determine whether you are eligible for a free repair....

Guess who's laptop falls right smack in this "Enhancement"?

I hadn't updated our experience with HP yet. Been putting it off, gathering my thoughts.

DH after close to 2 weeks of pure, hellish misery actually got a "Case Manager" to not only call him back but actually AGREE with him that the treatment he had received thus far had been anything but stellar. He refunded our money and extended our warranty (score 1 for us, don't worry score is still like Us 1, HP =1236452537463).

Within 2 days we had a shipment box and approximately a week later we had our laptop back. All shiney and webby and doing all the things a laptop is supposed to do.

That is until this week. It decided it liked its Paperweight life so.much.more.

This time we've got nothing. Nada, not even a beep. The blue lights come on, but folks, no one is home. Its being packed right back up and shipped right on back most likely tomorrow. This repair only took 20 minutes on the phone. Of course the Rep on the phone at the end reminded DH he could have just gone to HP's support webpage to diagnose the problem. Apparently web surfing works different in India, cause here in the USA, it REQUIRES A WORKING COMPUTER.


Anonymous said...

Unfortunately, you guys aren't alone. I'm on the phone with customer service right now...