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Thursday, October 25, 2007

Hewlett Packard (HP) Can Suck My....

Holy ever lovin shit. I have never, NEVER seen DH as pissed as he was last night, 30 minutes AFTER hanging up the phone.

Our laptop you see. Not so much a laptop anymore. Its forgotten its purpose in life. It thinks it a paperweight that beeps. The video. Its gone. It gave up 4, yes 4 days after the warranty expired. Folks, this ain't right. The fix? A $400 dollar part. The laptop cost $600.

DH has been "talking" with HP (as much as one can hold a conversation with "Mike" from India) for a week straight now, trying to get something worked out with them. Cause seriously, if you're listening HP, 4 fucking days past the end of the warranty is BULL-SHIT. 4 days out of warranty makes me want to find Mr. HP, take my laptop, shove it up his ass and twist it.

Each phone call to HP requires 30 to 45 minutes of hold time. 20 minutes explaining the problem, 10 minutes of "please hold" time while whoever is on the other end jerks off, then a transfer of the call which inevitable ends with them hanging up on you. At which point, the entire process begins anew. For.a.week.now DH has been doing this.

FINALLY yesterday, he was told (by 2 different Customer Care Representatives) if we purchased a $99 HP Extended Service Plan, a part of their "award winning Total Care" protection package AND a $20 Software protection Service Plan we could extend our warranty have this fixed. HP LIES.

They have our $99 right now. The $20 was never processed because after being transferred to that Dept (and subsequently hung up on), DH was told that the promise of help was a BIG FAT BULL SHIT LIE. The $99 "Award Winning" Extented Service Plan....That does not cover parts, which again is over $400. Its a "phone service" plan.

A "Supervisor" is suppose to call DH today. We're not holding our breath, since we're still waiting for the promised call from a week ago. It will be another 2 hours of phone calls tonight.

Its funny, talking with just 5 people this past week, I've come across 3 who have had their HP laptop die within a month of the end of the warranty period. What does that say to the average life expectancy of the parts HP uses to build their products?

Between this issue and the whole Vongo debacle, I will never, EVER again purchase a Hewlett Packard product. Never. Ever. Never. I'm 30. I'm a techno-geek. I'm the head of the IT department at my employment and purchase all computer hardware. There will never be an HP product purchased again. That my folks is a LONG LINE of missed sales opportunities now. Sure, what difference can I make....Maybe not alone. But I doubt I'm alone out there. Folks, if HP has screwed you over, please leave a comment. I'm just about the #1 hit for "removing Vongo", I'd love to be the #1 hit for all Hewlett Packard complaints. One day they will have to listen.

HP likes to announce that "The Computer is Personal Again". So fucking much for their Customer Service.

53 comments:

KellyABean said...

Sarah, I kid you not, ONE month after our limited warranty ran out, the hard-drive went on my HP laptop. Went through the same thing as you with "customer service" for about 2 weeks and finally just gave up and replaced the hard drive ourselves. Six months later THAT hard drive went. Turns out there was something with the internal fan that was causing the HD to overheat. Never again will I purchase ANYTHING HP.

Major Bedhead said...

I've never had an HP computer and going by what's been said here, I won't.

Bernard said...

That just stinks. I'm with you. Unless HP can make reliable computers, I wouldn't buy from them.

Anonymous said...

I had the EXACT same problem with my HP dv9000 (dead video card) one week after the warranty expired.

My girlfriend has a dv6000 and (surprise surprise) one month after the warranty expired her video card also stopped working.

THIS IS NO COINCIDENCE. We need a class action lawsuit.

Anonymous said...

I googled HP sucks and found this post. Very sad comment on what used to be a top company before they wanted to save money and send tech support overseas. I have had so many problems with my desktop-pavilan running Vista that it is a joke. I have totally been thru the wait time of 30 minutes, only to be told that they need to check something and then put on hold again, and then nothing is resolved. I have asked to speak with a manager on two occasions only to be told "NO". What kind of company does not allow customers to escalate and speak with managers? This will bite HP in the ass over the next few years as they get a bad reputation...something that Ford has been unable to fix since the mid-1990's.

Frédéric said...

I have purchased a hp pavilion dv9417ca notebook. After 2 weeks, I had to send the computer for power related problems with battery charging and Hp replaced the motherboard.

The broadcom wireless built-in card doesn't work since they have replaced the defective motherboard. I have a long list of problems...

The bottom line is : DO NOT BUY A HP NOTEBOOK. IF SOMEONE OFFERS ONE TO YOU FOR CHRISTMAS, WELL PERHAPS YOU SHOULD RECONSIDER YOUR RELATIONSHIP :)

Anonymous said...

My husband and I bought an HP Media Center desk top in Feb '06. It has been a buggy piece of crap from day one. We were on the phone constantly looking for solutions to our problem. Even though the error messages came up as "hardware incompatibility" the HP "support" person swore it was software. We reinstalled our operating system TWICE at their direction. Now that the computer is out of warranty....wait for it... TA DA, it IS a hardware issue and for just $315 we can ship them our computer so they can diagnose the problem and fix it. They blow, they suck, and they rot. Inf act, I think they might be in charge of the gates of Hell.

Lisa said...

My dv9000 started acting up 3 hours after doing an install back to the XP it came with (vista sucks, even if it was a free HP upgrade). Long story short, I thought I had a video driver or BIOS issue. I spent 3 days trying to reload any version of windows. A friend of mine did a diagnostic and found my cpu overheating and shutting down and now the video card was also fried. Finally called HP and found I'm 2 days out of warranty. Nothing they will do. So I guess if I was an idiot and didn't try to fix it myself, I would have called tech support as soon as it happened and still had a warranty. Stupid me.

floreksa said...

Lisa,

Check out this link. Your computer may fall into a "special extended warranty".

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01087277&dlc=en&lc=en&cc=us

Most dv9000 fall into it. The system boards are bad. Our laptop was "fixed" sent back (with the bad boards) broke 1 week later and we just got it back again today.

floreksa said...

Ok, try this

http://tinyurl.com/2bzkm4

Anonymous said...

Don’t feel alone. Dealt with email support for a replacement keyboard. Bought my laptop dv2047 from Sam’s Dec 8,2006. Contacted support in Jan about the spacebar. The only way it would actuate was if you hit it dead center. A couple mm off and no joy. Asked to ship a replacement (billing software and client’s files a bit sensitive, and have some software that has limited number of keys. No way I could go without.

They sent me the instructions for replacing it, but wouldn’t send the keyboard (5 back-and-forths later). By this time I’m using a bluetooth keyboard, so isn’t a pressing issue. (Did I mention that I was an electronics calibration and repair tech and ran two labs in the AF?)

Flash forward to Nov 07, less than a month left on warranty, and I don’t have the keys loaded, and figure that I can get along without the billings for a week. Contact them and state a preference for self-install. They came up with the same mantra (India–mantra—ah, what’s the use) and tossed in a new twist: They say that the laptop waranty expired in Aug.

So, I have to email a copy of the receipt, plus fill out forms–will supposedly hear from them immediately about the update warranty date. Nada. Nothing. No communication what so ever.

So, the warranty is out, I will have to pay about $80 for a keyboard, and I’m pissed.

Will I recommend HP or Compaq to customers (I do VAR medical systems and teach part-time)? Probably not. They can stop sending me business system catalogs.

I’ll probably still support their printers, since I can second-source the parts, and they are workhorses. But I’ve got three (two HPs and one Compaq) laptops in, and I’ve basically told the owners to replace them with Dells. Three more customers have been advised to go with Dell servers. All for a freaking keyboard. Original support #KMM14560722V43597L0KM.

(During the last segment of tech support conversation, I replaced a screen, partial case, and DVD drive in a Compaq r3000 for a client (her daughter’s friend sat on it)).

Goodlime said...

HP can suck my balls... seriously. I had a kick ass $1500 DV9000 notebook that basically contains my life, business and everything (fortunataly backed up for the most part... lesson to you non-backer-uppers)...

3 months out of warranty, I get shorts on the motherboard. Price to fix... $400 (at least) part and $200+ labor... essentially almost half the cost of the notebook.

The notebook has spent it's life lovingly cared for, hardly ever leaving the desk it mostly lives on. There is literally not a single scratch on it. So excessive wear and tear is not to blame... the culprit... to hazard a guess... shitty HP workmanship and bargain basement components.

I think I'm going to get a Mac. They work without question and now run windows. HP can rot in hell for all I care.

Anonymous said...

OK I got one couple of keys on my key board quit working call tech support had me GET ON LINE do bois update ok no problem did that couple of other diags no problems says I need to send it back asked if I could just get a keyboard sent and I will send old one back I am a computer tech.. NO need to send back UNDER WARRANTY ok get the box send it to them 3 weeks plus later get a call liquid spilt on system I asked how they said YOU did it I said No way they said sorry but it will cost 748 plus change to repair they don't cover liquid spills unless you purchase this 350 dollar warranty over 20 hours on the phone they still have my laptop but now say dvd burner bad motherboard bad plus keyboard bad...... I asked how can this be I did bios update with tech online BURNED data to dvd before sending back and reloaded the system... All with a system that I am now told has bad parts they refuse as of yet to repair but no one can tell me where the liquid came from.. BOTTOM LINE HP SUCKS AND WILL NEVER RECOMMEND ANOTHER HP PRODUCT.. As of right now all my hp products are on there way out of my house and none will ever be purchased by my family again

Anonymous said...

Well here is my horror story DV9000 humm few of them here 25 plus hours on the phone still in warranty quit working now over 800 for repairs says bad mb and dvd hummmmm mine got the mysterious "spill " also I think the dv9000 has an issue and they don't want to admint it or just want to screw customers out of warranty deserved by them well pretty much told it is junk pay 800 or get a new one... CATCH we can connect you to sales if you want to purchase a new laptop from us... I said You got to be joking for as bad as I have been treated I will NEVER buy hp again... Oh I agree if some one wants to give me one then I need to rethink our frendship..; HP SUCKS

floreksa said...

http://tinyurl.com/2tm23l

dv9000 are part of an "extended warranty" upgrade.

Please read it and then PUSH, PUSH, PUSH HP.

Anonymous said...

I have an HP Pavillion dv2000 cto that is still underwarranty, but hasn't been usable for four months.

HP sent me parts and it has been to the HP repair center twice. HP has also promised to send me a replacement PC, but it has never come. When I call HP case managers they don't return my calls. I'm really tired of their bad products and very bad customer service.

I've escalated to HP Corp, sent letters to Mark Hurd, HP CEO. While I've had a few calls with false promises to resolve my problems, time just keeps clicking away. Four months to have paperweight under warranty is unacceptable.

I'll never buy HP again. I'll also make sure everyone I knows is aware.

HP may have just made it to the top 15 profit earning companies in the US, but they did it by selling their customers out! They have absolutely no integrity.

Mr. Jones said...

I hate HP I'm never buying this crap again!

Paul said...

I had a similar problem with an HP printer.

I bought it on June 30, '05...left on vacation for 6 weeks on July 2, '05...came back to use what was essentially a BRAND new printer, and the scanner was broken.

WTF? It worked 6 weeks before. It hadn't been used in 6 weeks. Nobody had been in the house for 6 weeks. The only thing that would have touched the printer is air and dust.

Well, I didn't buy an "extended warrantee" for double the price of the printer, so the warrantee expired a month before this. I was told by "Dave" in India to send the printer to Cali, which I did, only to get the PART back...HP having stolen my printer!!

Finally, 3 months later, I got the printer back. I demanded all the parts I sent in returned, including two ink cartridges. The American phone people (if you call enough times, you'll call California) were so afraid of me after the 16th phone call that they gladly sent photo ink.

NEVER, EVER AGAIN will I dream of buying ANYTHING Hewlett-Packard, and I seriously suggest that everybody else do the same. It's a PAIN IN THE A$$.

Anonymous said...

i purchased a HP pavilion ze 2000 in oct 2005. it has been a troubled computer ever since. but nothing too serious has happened until nov 2006. yeah i know one month out of warranty. the computer just quit working. so i call one of my friend who is a computer-geek to check it out. the result is that my motherboard is shorted. i called hp and my call was answered by an india guy who speaks a indistinctive english; and i was told that my computer was out of warranty just like i had expected. the extended warranty is as expensive as my laptop. so i waste no time and purchased a replacement part though one of the local repair shop and did all the manual labor myself.

i enjoyed another year of peace. on may 2007, my perfectly healty (my computer doesnt have virus in it) laptop started to experience random crash very frequently. i did a windows memory diagnostic, which suggest that one of my upgraded RAM stick is completely broken. the next day i took my computer to Fry's computer technician at one of their location in our mall, and he run a much more detailed diagnostic. the result is that not only one RAM stick is overheated because the cooling fan is not working as it should. so i spent $70 on a new RAM stick. the Fry's tech guy also told me that i am, unlike other HP laptop owner, the lucky one as my processor and graphics card are still ok

right now that HP ze2000 is sit on a water/air cooling pad i made myself. i also believe the graphic card is barely working now as i experienced a lot of graphic glitches lately.

on the other hand. dell laptops are really good. everyone in my family has one. my mom's latitude
D600 is almost 5 years old now, it never had a crash, it never give her any hardware or softwere problem.i am using a dell XPS M1210, which is the best COMPUTER i used so far. the build quality and design are brilliant, its performance is exellent (well, it might got something to do with the high-end components it comes with), and it never give me any trouble.

DON'T BUY ANOTHER HP LAPTOP AGAIN. IF YOU WANT A HIGH-END PERFORMANCE PC, YOU ARE BATTER OFF WITH BRAND LIKE DELL, TOSHIBA, AND SONY

Luke said...

I've had two HP printers fail in our household:

the first one was an HP Deskjet 3600. I had bought it new and one day I was printing a two page document. The first page printed OK. I was on the other side of the room when it tried to load the second page and CRUNCH... the printer was never able to load paper again, and repairs would have cost as much as the printer (I believe it was out of warranty, but for a printer that cheap it wasn't worth the hassle). This was replaced by a Canon iP1800 which was even cheaper than the HP and prints so much faster I've never looked back (so far I've printed 832 pages with it).

Just yesterday our HP Photosmart C3100 developed a crunching noise that kept growing until it also lost its ability to load paper... out of warranty of course. This one has been replaced by a Canon MP210

Anonymous said...

I've been screwed over by HP.
Our printer is so far the worst thing i've ever used it screws up scanning 10 pictures for every picture done successfully. HP Sucks plain and simple.
The software gives you the run-around when it installs and screws up after everytime you print.

Salman A said...

My HP Photosmart Camera start malfunctioning on its own, two months after the warranty expired. HP reps told me the repair will cost more than the price of a new camera. Yes, HP sucks!!!

Chris K. said...

My HP dv9233eu which I use for work died just this morning. I'm using my mac now. My warranty has just expired. Unbelievable. It's always been a hot running machine but now it seems that extra heat has taken it's toll. Not sure what I'm going to do now. I regret buying an HP. I've historically felt they had good products but the quality of their latest laptops leave a lot to be desired.

doinee said...

I think my dv6308 is something around a year and a half old.

I am acutely aware that it's already dead.

Jokeda said...

HP is a terrible company with horribly made products.
I brought a camera from then. The lens broke, they sent me a new one and guess what? The camera screen does not work. I am staring at a black screen.
And don't even get me started on those fucking "costumer service reps." They don't do anything productive. I will most likely have to take this in to a camera shop b/c those people on the phone are idiots. And I cannot understand a word they say! And I got transferred a million times.
I will never buy from this company again.
And if I have to send this mother-fucking camera in to them again I am going to just throw it against the wall!

Anonymous said...

HP F'KING SUCKS!!! I WILL NEVER RECOMMEND OR SUGGEST HP TO ANYONE.. NOT EVEN MY WORST ENEMY. I HATE HP. THE SERVICE SUKS ASS/ THE LAPTOP DV9000 IS GARBAGE. I HAVE SENT MY LAPTOP IN 3 TIMES IN UNDER ONE YEAR FOR REPAIR. FIRST THE WIRELESS CARD, THEN BOOTING ISSUES. THE SHIT CUTS OFF WITHOUT WARNING FROM OVER HEATING. JUST FUCKIN SUCKS.. I HATE THIS DAMN LAPTIO!!! I AM THINKING I MAY LOOOK INTO FILING SOME TYPE OF LAWSUIT AGAINST THEM BECAUSE IT SEEMS THAT THESE PRODUCTS ARE DEFECTIVE FROM THE STORE SHELVES AND WE HAVE BOUGHT THEM. THE FUCKING LOSER ASS PEOPLE AT HP NEED TO LEARN THAT THE COMPUTER IS NOT PERSONAL AGAIN.. ITS A PERSONAL PAIN IN THE ASS. AS SOON AS ITS FIXED THIS TIME IM SELLING THE SHIT AND GETTING A MAC..

Anonymous said...

I just got a new HP Deskjet printer. After spending more than 4 hours on line chatting with India, I brought in a real expert. He got my new printer printing in less than an hour. I only had to pay him $130. What a company HP is!

Stylus Artist said...

Hi,
Almost everyone who owns an HP Laptop including me has faced this issue.

Mine won't go beyond the HP startup screen now. Just dreading to contact the customer care from what others have experienced in this forum.

Sam

Anonymous said...

I found this blog by searching. "I FUCKING HATE HEWLETT PACKARD" while distressed by a second HP computer malfunctioning.

My Problems started with my Broadcom wireless adapter frying. I sent that in, it came back fixed. I turned on my computer and no joke...15 min later the screen turns a million different colors and will not turn back on. I call and tell them and go through about 15 phone calls with no luck. Fimally I get through and they send a box for it to be fixed. I aswell told them my battery was shot and my power cord. And told me They would send a box for that aswell and new parts.

I got the new battery and power cord and requested to send them back. I kept both. Just in case. Now My computer runs on Compaq Software and Now doesnt turn back on when being restarted, hibernating, or sleeping.

This goes on to my moms computer, Vista will not connect to the internet via any freaking connection and they kept telling me it was my router when obviously it isnt if another computer works fine on the internet and hers doesnt even work when connected straight from the modem.


ALL IN ALL EFF HP.

NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER AGAIN.

Luke said...

I'm helping my brother through the same problem with his DV 9000, but his may be the entire motherboard, not just the video card.

What a shame, and where will you get with all your bitching? NOWHERE.

The only option is to ensure you, and everyone you know, never never ever buys a HP laptop or any HP related product again.

You fuck us, we'll come right back with a big black rubber dick guided by Satan himself.

Fuckers.

Anonymous said...

Does anyone know a lawyer that would like to start a class action law suit? Just post a web site that says HP sucks and provide links to the class action law suit.

If US companies don't start to learn that these components built by 6 year old children in bangladesh who ought to be playing with

Anonymous said...

I haven't purchased anything by HP in years (I'm a lot happier too). What kills me is the indignant way they act so surprised when you tell one of their service techs that HP only makes boat anchors. Like they haven't heard anything critical about their products before. Yeah, suck on this HP. Carly Fiorina screwed you guys but good!

Anonymous said...

You know whats sad? I use to think HP is top, I mean they can be good if you think outside of the box, but if you think carefully about the product you just bought off them, the whole idea changes. Feb 07 I bought a HP Media Center Desktop m8070a for about 2 grand. The specs was absolute shit from day 1, They used a 2 year old processor Pentium D 915, a 2 year old motherboard Their shitty version remake Intel 945G motherboard, a fuckin weirdass OEM graphics card geforce 7500LE, couldn't even play any old games properly and it came with 1GB of shitty RAM. Now I am now a complete computer enthusiast and over time as tech changes so will your computer, but its just outrageous they used much older and obsolete hardware in a fuckin expensive machine. At the time of purchase, Vista first got released, and so did the Core 2 Duo processors. Day 1, computer use, Vista keeps on BSODing and the Intel ViiV bullshit program failed on me, which months later I had reformat the whole computer and install XP. I opened the case and what do I see, they didn't even bother using some 40cent cable ties to keep the cables intact and clean, everything was a mess also explained the overheating problems I was getting. I asked HP about overclocking, they said they don't support it, let me ask you HP, why the fuck would you care about overclocking and shit when your charging customers so much for a shitbox that uses obsolete technology? Just be happy, so of us absent mindedly gave you the money and you taking our money away, you didn't even bother to use Solid Capacitors on my motherboard which explains to why 4 of them has been blown and I had to resolder other ones on, so I can use your shitbox?!! And another thing about the PSU, 300 of shitty watts ain't enough to deliever a Pentium D and geforce graphics card power esp when your gonna upgrade soon. Use more decent 400 or 500 watt psu's like what Acer and Dells incoorporate in their machines.

Now everyone get this straight, if you want to get a desktop whether its for gaming or home media center or video/music editing, build your own and don't let OEM's steal your money for their shitboxes. If you want to buy a Laptop, buy anything except Dells, Acers and HP. < They call it the big 3 companies, I call it the shit 3's or leaders to Hell.

Bargain Briana said...

I am so sick of spending money on top dollar products.

We purchased a HP desktop about 5 years ago. Thankfully, we purchased the extended warranty through Best Buy. I can't even being to tell you how many times we used it. I could probably go through my HUGE Best Buy folder but I know it had to have the hard drive replaced 2-3 times. The power supply had to be replaced once. Then it finally died this past Christmas. It was out of warranty by then.

Our Compaq laptop purchased in 2005 has had the hard drive replaced 3 times. Thanks again to the extended warranty. Right now, it is staying working because I had no additional programs installed on it. It is bare bones. No files saved or anything. We use it as a backup for...

A Compaq laptop we received in 1-2008. Of course, it has started doing wonky crap now that it is out of warranty. Runs extremely slow even after tune up by IT professional. The back light flicks on and off. Now it is completely off and I have to run from external monitor.

I'm buying a Mac and I can never recommend HP or Compaq products. Yes, they are usually cheaper but you get what you paid for. Inferior quality, poor customer service and a big hassle.

HP technical Support said...

There are website that offer free support. Especially for out of warranty products.. HP charge 34.99 for out of warranty support. You might want to try searching online for solution. I had my probelm resolved many times by

http://www.out-of-warranty.com/

Anonymous said...

THE CHRONIC PROBLEM W/ HP-- YOU RE RIDING YOUR LAURELS.
YOU ARE A THIEF OF TIME -- PRECIOUS PRECIOUS TIME. I CALLED AT 9:00 PM ON MONDAy
NIGHT, NOT UNTIL 8PM ON TUESDAY DID SOMEONE FINALLY SAY THE NOTEBOOK NEEDS TO
BE REPAIRED -- YOU STOLE MY ENTIRE F***ing DAY TUESDAY. MY ONLY FRIGGIN FREE F###ing
DAY -- ALL DAY LONG, STRUGGLING TO RE-LOAD WINDOWS YOUR SENT ME A F
UP NOTEBOOK TO BEGIN WITH WINDOWS WAS SUPPOSED TO BE PARTITIONED AND I WAS SUPPOS ED TO BE ABLE TO REINSTALL THAT WAY -- TWICE, NO GO I GET THE BLUE SCREEN WIHT E
ROR MESSAGE IT TOOK A TOTAL OF 1) ELEVEN PHONE CALLS, ELEVEN DAMN PHONE CALLS, A
TOTAL OF BEING ON HOLD ONE HOUR AND FIFTY SEVEN MINUTES, AT LEAST -- AT LEAST N
OFEWER THAN TEN DIFFERENT POEPLE INCLUDING TECHS WHO AFTER BEING ON HOLD FOR TWE
NTY MINUTES TELL ME I NEED TO TALK TO A "SENIOR TECH" THEN THE F***ING MORONS PUT ME BACK INTO
THE QUEUE -- I WAS ON HOLD FOR TWENTY MINUTES FOR PEOPLE FROM
F***ing INDIA -- INDIA -- YOU ARE OUTSOURCING THESE JOBS YOU A$$HOLES, AND ON TOP OF IT THE HOLD TIMES ARE STILL ABSUIVE AND FORGET THAT A$$ J. B. WITH THE EXECUIVE SO-CALLED ESCALATION -- HE NEVER RETURNED THE CALL, NEVER RETURNED THE CALL
NOT AFTER 24 HOURS -- WAITUNTIL I BLOG THIS, WRITE UUP A "HOW TO FALL INTO THE
HELL OF HOLD" STORY FOR THE NEWSPAPER AND WARN PEOPLE DO NOT BUY INTO HP BULL$HIT YOUR JOHN D. POWERS RATING IS BOGUS, YOUR EXTENDED WARRANTY IS BOGUS -- YOU ARE LOSING GROUND -- I WILL POST THIS ON MORNINGSTAR, AND EVEYWHERE ELSE I CHAT --
DON'T BUY HERE -- YOU STEAL MY TIME, MY PRECIOUS TIME, MY PEACE OF MIND AND MY
TIME.

Anonymous said...

HP is THE biggest peice of shit company EVERRRRR someone should sueeeee!!!!! My monitor will not turn on! I contacted HP and they said pay $400 to fix the new motherboard. Also my wireless adapter went out and they said the same thing!
DO NOT NOT NOT NOT NOT BUY FROM HP
PLEASE DON'T BUY FROM HP
*WORST CUSTOMER SERVICE IN THE WORLDDD*****
DO NOT BUY
SOMEONE SHOULD MAKE A LAWSUIT!

Anonymous said...

yea no SHIT! HP sucks!! , im even fill with disgust and hate as im typing this message on an hp notebook "DV" 9700 etc, about 2 months after the "ONE" year warranty, all of these errors started surging,(not including the webcam n MIK that went out months ago), the cd/dvd drive has been going off and on,and now the icon has disapeard 4ever(cant burn shit,undetectable),SMART prog detects the hard drive is iminent to fail and asks for a replacement, over heats almost liek hell, the audio has been gone for a coupl of months, and all these other litl annoyances,i swear if a run into mr "HP" himself,ill SMASH open his head with is fancy lookin efficientless laptop i so regrettably bought frm them!

Anonymous said...

My family INSISTED on getting HP even though I said it was crap. My sister's laptop was sent in twice under warranty for repairs. The fan still buzzes so loud everyone in the next room can hear. Don't buy Compaq/HP, they suck.

Barcode Printer said...

Wow this could be awesome.

jackie said...

HEWLITT PACKARD SUCKS!! WHO THE FUCK MAKES THESE PIECES OF SHIT OVER THERE ANYWAY?? IT HAS TO BE "MIKE" FROM INDIA--OR SOME COUSIN OF HITLER!! WHAT THE FUCK COMPANY DOES NOT HAVE SOME TYPE OF SUPPORT YOU CAN CALL FREE OF CHARGE CUZ I SURE AS HELL AIN'T PAYING SOME OF THESE SORRY ASS BASTARDS A FUCKING DIME TO TELL ME HOW TO UPDATE A DRIVER!! MY STUPID SYSTEM UPDATE HAS A SPOT WHERE IT WILL TELL YOU IF YOUR DRIVER NEEDS TO BE UPDATED SO I RUN THE FUCKING THING AND IT SAYS YES SO I BASICALLY WASTE MY TIME AND DOWNLOAD AND LO AND BEHOLD THE FUCKING DRIVER IT RECOMMENDED THAT I NEEDED AND SAID I SHOULD UPDATE TO WILL NOT SAYS THERE IS NO COMPATABLE HARDWARE ON MY SYSTEM THAT WILL WORK WITH IT GAMES KEEP SHUTTING MY SYSTEM DOWN ALL OF A SUDDEN FOR SOME REASON AND WHEN YOU CALL CAN'T GET ANY SUPPORT OUT OF WARRANTY UNLESS YOU PAY FOR THE SHIT I AIN'T PAYING SOME FOREIGN SPEAKING MCGOOK I CAN'T UNDERSTAND IN THE FIRST PLACE TO FIX SHIT EVEN IF HE SPOKE ENGLISH I SURE AS HELL AIN'T PAYING FOR SHIT JUST TO TELL ME HOW TO UPDATE THE DRIVER WHEN THEIR FUCKING CRAP WON'T ALLOW IT TO DO AND IT HAS RECOMMENDED IT!!! WHAT IS THAT SHIT ANYWAY TRIED CALLING AND SOME ASSHOLE COULDN'T HELP ME, BARELY SPOKE ENGLISH--WHICH I THINK IS ALL AN ACCENT AND SOME BAD ACTING---AND THIS MOTHER FUCKER SAYS HE HAS NO WAY OF TRANSFERRING ME TO A SUPERVISOR--WHICH I TOLD HIM WAS A CROCK OF SHIT SAID HEWLITT PACKARD FUCKING SUCKS AND WOULD NEVER BUY ANOTHER PRODUCT FROM THERE EVER I WISH I HAD BOUGHT A DELL AT LEAST I KNOW MY SHIT WOULD RUN RIGHT AND EVEN IF WARRANTY RAN OUT I STILL COULD GET TECH SUPPORT BECAUSE THEY WANT TO MAKE SURE YOU KEEP BUYING THEIR PRODUCTS AND THAT THERE SHIT DON'T BREAK DOWN WITH NO WAY TO FIX GOD I AM SO PISSED I JUST WANT TO THROW THIS FUCKING SHIT IN THE TRASH I HAVE A DELL DESKTOP WITH WINDOWS XP FOR CHRIST'S SAKE THAT IS AT LEAST 7 YEARS OLD AND I AM TELLING YOU IT RUNS BETTER THAN THIS ALL OF A SUDDEN THIS FUCKING THING STARTED ACTING RETARDED AND KEEPS SHUTTING ITSELF DOWN, FREEZING IN THE MIDDLE OF GAME PLAY, FIREFOX OR ANY BROWSER SOMETIMES STOPS RESPONDING IN THE MIDDLE JUST ALL KINDS OF CRAP FROM THIS RIDICULOUS PIECE OF SHIT AND WHAT THE HELL HAPPENED TO FUCKING ENGLISH SPEAKING PEOPLE--I HAVE NOTHING AGAINST FOREIGNERS BUT I WOULD LIKE AN ENGLISH SPEAKING PERSON WHEN IT COMES TO TECH ISSUES SO I DON'T HAVE TO REPEAT MYSELF LIKE A TAPE RECORDER I HOPE HEWLITT PACKARD GOES OUT OF BUSINESS WHY DOESN'T BILL GATES BUY HEWLITT PACKARD THEN AT LEAST THERE SHITTY PRODUCTS WOULD ACTUALLY WORK!!!!!!!!!!!

Anonymous said...

I hate HP. For the rest of my life I will never use an HP product. I am still dealing with their horrible customer service department and my issue has been going on for over 2 months. My printers were under warranty when they broke and they sent me three replacements, broken straight out of the box. I use to be a loyal HP customer, having bought several printers from them and a ridiculous amount of ink. The quality of their new products has gone down considerably and there customer service department is worthless. I am usually very understanding and patient, having worked in customer service before, but have since turned into a screaming, cussing bitch because I'm so tired of being treated so terribly. The attempt to appease you and tell you they are there to help you, but really, it's all a game to them. This company profits billions of dollars every year, and virtually none of it is spent on quality control or customer service. They don't stand behind their products and they don't care about serving their customers. The executives are after big profits no matter the cost. HP's business goal is to squeeze every last drop out of the consumer so they can pay their executives $100,000,000.00 salaries.

Anonymous said...

Folks,
I work for HP, it doesn't get better as an American working there. Believe me, a ton of folks want to quit however we cannot. I'd rather work swizzeling toilets however the company has us by the balls and knows it.

I won't say it is all of the companies fault though. You all want a $200 laptop from Walmart but you want Mercedes service. Aint gonna happen. All you do when you buy a cheap piece of shit from Costco or Walmart is re-enforce some executives notion about reasons to cut costs. Namely cutting the warranty, the product quality, pick one. I'm not saying buying a more expensive box is the answer. But you sure do get what you pay for from EVERY vendor in the field; HP, Dell, Acer, Gateway, and even old Apple.

Ever wonder why the Apple guys try to sell you an Applecare warranty in the store? Cause your friggin $2000 laptop has only a 1 year warranty!

Thus the bottom line: if you want a computer and you don't want to speak to someone in Bangalore, buy it from some other place besides Walmart and buy it with a friggin strong warranty. Your warranty protects you more than the goddamn bag you spend $90 on!

roxtar71 said...

My HP TX 1000 has died after owning it for just over a year. The NVidia chipset is faulty and HP wants me to pay them $400 to fix it. HP = Total Crap. They sold me a paper weight disguised as a laptop. Never buy HP. Tell your friends to never buy HP. Spray paint "Do not buy HP" on any store that sells it. Give your money to a company that deserves it.

Anonymous said...

My $1000 HP laptop's fan died within a week after the warranty expired. The fucker is louder than a goddamn car engine and STILL overheats if I want to do anything more intense than word processing.

Anonymous said...

My hp dv6000 (I think) fan died about a week after the one year warranty ran out. Now A year later I'm having power AND freezing problems. I can't even get to the battery without taking the back off the darn thing. The laptop was cheap, but my $500 EMachine desktop lasted me 5 years before I gave it away and I don't know how long it worked after that. My $40 Lexmark printer is still going strong after 6 years. I'll never buy HP or Compaq. My dad had to send back 3 brand new faulty Compaqs before.

SSL Certificate said...

It was something with the internal fan was causing the HD overheating.

Wildcard SSL said...

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Anonymous said...

I've used an HP laptop for years now without a single problem (even the battery still functions). This is a business model, however - perhaps its mostly the consumer computers that suck?

Bill (Engineer) said...

I've had an HP printer/scanner for about 30 months. It has recently refused to print, even though there's lots of ink. I've been informed that HP has built-in timers which allow use of ink cartridges for just 30 months; then the software stops it from printing any more until you replace the cartridges. THIS IS ABSURD! NEVER, EVER AGAIN, WILL I BUY ANYTHING HEWLETT PACKARD! I understand that Brother makes good printers. That's what I'll buy.

Anonymous said...

MY HP PRINTER IS JUST A COMPLETE PIECE OF DOGSHIT. CUSTOMER SERVICE WANTS ME TO PAY THEM TO GET ANY SERVICE. WHAT A TOTAL SHIT COMPANY. THEY WILL GO BANKRUPT.

Anonymous said...

Hi folks,

I do not have the patience to write my full story, but I feel like the site owner and will give up HP. In the past I would have given my right hand for HP, especially printers. I am Head of IT as well and bought hundreds of HP printers over the last 25 years. I see 10 year old printers work perfect and I see young ones die or not working good. The support is very, very poor to not existing, and today I decided that HP is out, forever out, believe me. Indeed I can phone HP and have someone on the line in less than 30 seconds, but that someone is always someone who does not know anything about HP products and so on, and so on. I am glad I can comment here and I say: "Get lost HP, you deserve it".

Regards,
Joe