Holy ever lovin shit. I have never, NEVER seen DH as pissed as he was last night, 30 minutes AFTER hanging up the phone.
Our laptop you see. Not so much a laptop anymore. Its forgotten its purpose in life. It thinks it a paperweight that beeps. The video. Its gone. It gave up 4, yes 4 days after the warranty expired. Folks, this ain't right. The fix? A $400 dollar part. The laptop cost $600.
DH has been "talking" with HP (as much as one can hold a conversation with "Mike" from India) for a week straight now, trying to get something worked out with them. Cause seriously, if you're listening HP, 4 fucking days past the end of the warranty is BULL-SHIT. 4 days out of warranty makes me want to find Mr. HP, take my laptop, shove it up his ass and twist it.
Each phone call to HP requires 30 to 45 minutes of hold time. 20 minutes explaining the problem, 10 minutes of "please hold" time while whoever is on the other end jerks off, then a transfer of the call which inevitable ends with them hanging up on you. At which point, the entire process begins anew. For.a.week.now DH has been doing this.
FINALLY yesterday, he was told (by 2 different Customer Care Representatives) if we purchased a $99 HP Extended Service Plan, a part of their "award winning Total Care" protection package AND a $20 Software protection Service Plan we could extend our warranty have this fixed. HP LIES.
They have our $99 right now. The $20 was never processed because after being transferred to that Dept (and subsequently hung up on), DH was told that the promise of help was a BIG FAT BULL SHIT LIE. The $99 "Award Winning" Extented Service Plan....That does not cover parts, which again is over $400. Its a "phone service" plan.
A "Supervisor" is suppose to call DH today. We're not holding our breath, since we're still waiting for the promised call from a week ago. It will be another 2 hours of phone calls tonight.
Its funny, talking with just 5 people this past week, I've come across 3 who have had their HP laptop die within a month of the end of the warranty period. What does that say to the average life expectancy of the parts HP uses to build their products?
Between this issue and the whole Vongo debacle, I will never, EVER again purchase a Hewlett Packard product. Never. Ever. Never. I'm 30. I'm a techno-geek. I'm the head of the IT department at my employment and purchase all computer hardware. There will never be an HP product purchased again. That my folks is a LONG LINE of missed sales opportunities now. Sure, what difference can I make....Maybe not alone. But I doubt I'm alone out there. Folks, if HP has screwed you over, please leave a comment. I'm just about the #1 hit for "removing Vongo", I'd love to be the #1 hit for all Hewlett Packard complaints. One day they will have to listen.
HP likes to announce that "The Computer is Personal Again". So fucking much for their Customer Service.